Terms of service
These Terms of Service govern your use of The Prism Lab website and the purchase of products from us. By accessing our website or purchasing from us, you agree to be bound by these Terms.
Overview
This website is operated by Prism Lab. Throughout the site, the terms “we”, “us” and “our” refer to Prism Lab. By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service.
If you do not agree to these terms, please do not use our website.
Online Store Terms
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country or region of residence.
You may not use our products for any illegal or unauthorised purpose.
You must not transmit any viruses, malware or destructive code through our website.
A breach of these Terms may result in termination of your access to our services.
Products & Availability
All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time without notice.
We make every effort to display products and colours as accurately as possible, however we cannot guarantee that your device will display colours exactly.
Product descriptions, ingredients and benefits are provided for informational purposes only.
Orders & Payments
By placing an order with The Prism Lab, you agree that:
• All information provided is accurate and complete
• Payment has been authorised by the cardholder
• We reserve the right to refuse or cancel any order if necessary
Prices are listed in GBP and include VAT where applicable.
Pre-Orders
From time to time, we may offer products on a pre-order basis.
When placing a pre-order, you understand that:
• Payment is taken at the time of purchase
• Your order will be dispatched once stock becomes available
• Dispatch dates are estimated and may be subject to change
Returns & Refunds
Due to hygiene reasons, opened or used skincare products cannot be returned.
If an item arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery with your order details and photographs of the issue.
Please see our Returns Policy for further information.
Product Use & Skin Reactions
Our products are formulated to be safe and effective when used as directed. However, individual skin types and sensitivities vary.
We recommend patch testing before full use.
Prism Lab cannot guarantee that all individuals will experience the same results and is not responsible for adverse reactions resulting from misuse, allergies, or failure to review ingredients.
If irritation occurs, discontinue use immediately.
Intellectual Property
All content on this website including images, branding, logos, graphics, text and product descriptions are the property of Prism Lab and may not be copied, reproduced or distributed without written permission.
Limitation of Liability
To the maximum extent permitted by law, Prism Lab shall not be liable for any indirect, incidental or consequential damages arising from the use of our website or products.
Our liability is limited to the value of the product purchased.
Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Updates will be posted on this page.
Contact Information
For any questions regarding these Terms of Service, please contact us at:
info@theprismlab.com